Any DS/customer opting for a refund for any reason needs to inform the Company about his/her intention in writing within 15 days from the date of the delivery of the said goods/ package to the direct sellers. No further request for refund shall be entertained after the lapse of the above stipulated period.

Request for a refund may be made through Email at slwmarketingpvtltd@gmail.com or call our customer care executive at +917667995591 or message on WhatsApp at +91-7667995591

For DS/customers (s) who cancel their order before the product is shipped or return the delivered package unopened within 15 days of the order, the company shall refund 100% of the invoice value of the said goods/ product(s).

However, if the package is found opened and thereafter returned, the contents of the said package would be assessed and determined by a team of three persons termed as “Returning Officers” (to be decided and changed from time to time) on receipt of the same. The videography/ photography of the same may be made in case of opened package. The refund amount in such cases shall be as follows:

In case of the package is opened but the contents of the same are undamaged and unused (damaged only outer packing) then, 75% refund shall be allowed as of invoice of the said package.

In case of a shortage of any item/product/goods in the said package delivered, then, the refund amount will be calculated after the deduction of the invoice value of said short items from the 75% of the total invoice value.

In case of damaged/ used products/goods /items are returned, then the cost of restoring/ replacement of damaged/ used product shall be ascertained & deducted from 75% of the total invoice value.

In case of the purchase of the products/goods by a Direct Buy customer(s) only and there is any issues with the said product/goods, the customer(s) may raise a demand for a refund or replacement of the same within 10 days of delivery of the said product/goods.

*The refund process shall be initiated only after the package is physically received back at the company.

*All refund requests shall be processed and disbursed within thirty working days from the date of delivery back of the said product/goods at the company.

*All refunds shall be made through NEFT/ through payment Gateway as the case may be.

*If the package has already been shipped to the DS/customer and the same has been received by the DS/customer, in case of a refund of the same, the said DS/customer shall hand over the same to the respective courier appointed by the company. However, in case the company is not in a position to make necessary arrangements through its courier to pick up the said package on account of the non-availability of the said facility of courier in the said vicinity, then the DS/customer shall be under obligation to make necessary endeavor to deliver the same to the company and the company shall bear the cost of the said reverse pickup.